When you can stop paying for Emblit, and when we refund money.
This policy explains when you can stop paying for Emblit and when we refund money. It applies to subscriptions and add-ons bought from TechAlmas LLP for Emblit (emblit.ai). Please read it together with our Terms of Service.
Emblit has a 14-day free trial and it does not need a payment card. The trial includes up to 100 leads in total, 2 seats and one connected WhatsApp number.
The trial is the intended way to find out whether Emblit works for your team before you spend anything. Nothing is charged during the trial, and there is nothing to cancel when it ends.
When you pay for a plan, you get access for that subscription period — one month or one year, depending on which you chose. Your access runs to the end of that period. Continuing beyond it requires payment for the next subscription period.
Prices are shown excluding tax. Applicable taxes are added.
You can stop using Emblit whenever you want. Email us at hello@emblit.ai if you would like your account closed, and we will confirm.
Stopping does not shorten a period you have already paid for — you keep access until it ends.
If recurring billing applies to your account and an amount is taken after you have validly cancelled, we refund it in full.
Subscription fees are generally non-refundable once paid.
We do not give part-refunds simply because a team used Emblit less than expected, or stopped using it, during a period that has already been paid for. This applies to monthly and annual subscriptions. For annual subscriptions, unused months are not refunded.
We take this approach because the 14-day trial lets you evaluate Emblit at no cost and with no card, and because annual pricing is already discounted to ten months’ price for twelve months of service.
The exceptions in section 05 always apply.
We will refund, or where more appropriate issue a service credit, in these situations:
If you think one of these applies, contact us — see section 10.
Add-ons are extras you can buy alongside your plan, such as additional leads, seats or WhatsApp numbers.
Add-ons that have already been activated, allocated or consumed are generally non-refundable. If you were charged twice, charged incorrectly, or another exception in this policy applies, we will review and correct the charge.
Meta charges its own fees for certain WhatsApp messages. Those fees are billed by Meta directly to you, on your own WhatsApp Business Account, at Meta’s price. We never collect them and we add nothing to them — so we cannot refund them. If you have a question about a Meta charge, raise it with Meta.
You can ask to move to a different plan. The price and the date the change takes effect will be shown or confirmed to you when you make the change. We do not refund or credit the difference between plans unless that is shown or agreed at the time.
If you are a Founding Member, your discount applies to the plan you are on, and the discount period runs from when you first activated — changing plan does not restart it.
Founding Member pricing is available to a limited number of early customers in our launch markets, and the applicable terms are confirmed to you in writing when you join.
If you choose to cancel and later subscribe again, your Founding Member discount is not automatically restored. We may reinstate it at our discretion, depending on availability and eligibility at that time.
This is different where you lost Founding Member status through no fault of your own — for example, our billing error, an account closed by mistake, or termination by us where you had done nothing wrong. In those cases we will restore your Founding Member position on its original timeline, and doing so will not use up one of the available places.
Email hello@emblit.ai with your account email, what was charged, the date, and what went wrong. We will look into it and tell you the outcome. If we need more information, we will ask.
We initiate approved refunds within 5–7 business days. Your bank, card issuer or payment provider may require additional time for the refunded amount to appear.
Where permitted by law, TechAlmas LLP may approve a refund or service credit outside this policy, at its reasonable discretion. This is in addition to the rules above and does not create an entitlement.
Nothing in this policy removes or limits rights you have under laws that apply to you and that cannot be excluded by agreement. Where this policy conflicts with such a right, that right applies.
TechAlmas LLP
hello@emblit.ai · +91 81600 57742
A-702/703, The Gateway, Nearby Parikh Hospital,
Gangotri to Sardar Patel Ring Road, Nikol,
Ahmedabad, Gujarat 382350, India
See also our Terms of Service, Privacy Policy and Shipping & Delivery Policy.